Need Help?

1. See Tool Bar with Various Links to Helpful Information

Click on the Tool Bar tabs that appear across the top half of this Web site, just under the title “CIBC Securities Settlement”.

Nominees: Find important information about how to submit a nominee claim and/or mail Notice Packets to members of the Settlement Class, if the Settlement is approved.
FAQ: Find important information about the class action, the claims process and answers to many frequently asked questions.
Documents: Find the legal documents about the settlement, like the Distribution Protocol.
Contact Us: Find the contact information for the Administrator and Class Counsel.
Privacy: See how personal information and claims are secure, and treated with utmost confidentiality.

2. Email Assistance

Send us an email at Info@CIBCSecuritiesSettlement.ca. We regularly check this email inbox on weekdays during regular business hours, except on holidays.

3. Telephone Information

Call the Administrator line at 1-833-871-5361 to obtain more information. We may be busy answering calls from other claimants like you, but please leave us a detailed message and we will call you back as soon as is reasonably possible. We regularly check the voicemail inbox on weekdays during regular business hours, except on holidays.

4. Visit the FAQ Section

Access and read answers to frequently asked questions here.

Important Updates

The Settlement has been approved by the Ontario Superior Court of Justice.

Deadline to Submit a Claim

The only way to receive compensation from the Settlement was to submit a Claim.

The deadline to submit a claim was September 16, 2022. We are no longer accepting new claims.

When Will I Receive My Payment?

July 31, 2024 update:

All final decisions have been sent via email to the email address provided with your claim or sent via mail if no email address was provided. Upon conclusion of the pro-rata calculations, it has been determined that Authorized Claimants are entitled for payment of approximately 23.31% of their Notional Entitlement.

All payments to eligible shareholders were sent in Canadian (CAD) currency, in accordance with the Court approved Distribution Protocol. All cheques must be cashed no later than January 27, 2025.

If, for any reason, a Claimant does not cash a cheque within 6 months after the date of the cheque, the Claimant shall forfeit the right to compensation and the funds shall be redistributed. No exception.

Important: If your address has changed since you last communicated with us, please notify us immediately via email. In doing so, please make sure to reference your claim ID, complete name, complete old address AND complete new address.

For further updates, please visit the website again.